Privacy Policy

Last updated: December 3, 2025

1. Information We Collect

We collect information you provide directly to us, including:

• Name and email address
• Phone number (optional)
• Payment information
• Documents you upload for translation

2. How We Use Your Information

We use the information we collect to:

• Provide translation services
• Process payments
• Send service notifications
• Improve our services
• Comply with legal obligations

3. Data Security

We implement appropriate technical and organizational measures to protect your personal data. All documents are encrypted in transit and at rest.

4. Data Retention

We retain your documents for 90 days after completion of translation services. Account information is retained as long as your account is active.

5. Third-Party Services

We use third-party services for:

• AI translation (Together.ai, SiliconFlow)
• Payment processing (Stripe, PayNow)
• Cloud storage (Firebase)

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability

7. Cookies

We use essential cookies to maintain your session and preferences. No tracking or advertising cookies are used.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at: privacy@translynx.ai